Wagner: There is a "Stylus Color 600,640,660 Printers Service Program", available to buy and download for around $5.00, from, at. You can see that available Service Manual. I don't know if that manual includes the actual reset procedure, or not, so you will have to check it out yourself. John: ESI offers downloads of a free SERVICE MANUAL for your "C20". I know it's not the program it's just the Donkey pushin the buttons ? But Here we Are ! I would buy another C62 in a second if I knew where to find another one in good condition, it has been a great printer untill I did this ! This is the first negitive thing I've seen here about that utility program ? Do I need a new printer or can I restore this one ? WRONG ! that's when I had first installed that Utility program, and the printer hasn't worked since. I have been refilling my Generic Cartridges and resetting them without any problems until I thought I could streamline this proceedure by using this fancy SSC Utility tool, well I guess it's a great tool if you know what your doing, but I don't know exactly what I did but the printer now has a flashing green and a steady on Red and keeps telling me " Black ink Cartridge Not Correctly Installed " ? I've reset something ass backwards, I've reset the chips, changed cartridges, and nothing works the color is fine but it can't see the black,I took out a full cartridge and replaced it with an empty cartridge thinking it would still show full and work fine I have a two yr old setup Windows XP Pro and a Epson Stylus C62 I have learned a lot from my mistakes and I guess this is just another lesson. Hi, I'm new to this stuff I have only been using a computer for about 2yrs. Sometimes I'm legally limited by Epson Company, as to what information that I can release and the help that I can give, but at least I try to help.Denny Conway I am actually employeed by an "Epson Authorized Service Dealer", as a printer repair technician. I simply volunteer to help on this Printer Repair Site, in my free time, as a way to help people with Epson Printer problems, when I can. Thats always your choice.NEWUSER is right, about about me not working for FYOP. You can even pay the actual manufactor for technical support, that does not usually help as much as the free help you get from FYOP. You don't have to buy the FYOP products, or even accept the free help and advice that you are given. To me, its simply a way to help support the FYOP repair site, so that they can provide that free help. It only makes sense, to buy products that you may need to use on your printer, from that same site that is giving you that free help. People are using this FYOP Printer Repair Site, for the free help that it provides. The reason I push the kit sold by FYOP, is that its the correct solution to use and is relatively inexpensive. Most other cleaning solutions and cleaning cartridges simply do not usually work, or can even cause possible damage. "Distilled Water" and the "Epson Printhead Cleaning Solution". Ezekial.Just to let you know: There are only two cleaning solutions that should be used on Epson Printheads.
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